HOW LONG WILL MY ITEM TAKE TO ARRIVE?
We deliver our products with integration to our shipping partner SHIPROCKET
Processing Time: Verification of order details, sourcing, quality checks, and packaging. All orders are dispatched within 72 hours after the order is placed and the payment is received.
Shipping Time: The time is taken to arrive at the destination after dispatch from our warehouses.
We use a high-security checkout procedure with Razorpay on our site to protect both the customer and ICUSTOMYZO.COM. This extends our processing time to 2-3 days as we fully verify our customers and fulfil orders.
Following this, your package will arrive between 7-10 days depending on your geographic location and availability of stock.
*Note: on the purchase, the customer must accept that these delivery times are estimates only, based on the average data from our Orders. Some orders may be faster or slower depending on the location of the recipient and the fulfilment center used*
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information by the same day you placed your order by midnight. No cancellation is accepted for customized orders. After 6 hours, your order will be processed for stocking, packing, and shipping and this normally takes 5-7 business days. When this is completed, you will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number from Shiprocket. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
DELIVERY TIME
All orders are processed including the QA process, testing, and packing within 5-10 business days of the order being placed.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
RETURNS & EXCHANGES
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you. (Note: You can contact us to ask your query related to your delivery or product)